If Phantom Brave: The Lost Hero crashes on your PS5, PlayStation’s general game-startup troubleshooting steps are a sensible place to begin—but they are not confirmed fixes for a known problem with this specific game. The official material reviewed does not establish a Phantom Brave: The Lost Hero-specific PS5 crash defect or a patch that resolves one. Try the relevant steps below, noting whether the game fails to start or crashes after play has begun.
What is confirmed about PS5 crashes in Phantom Brave: The Lost Hero?
NIS America lists Phantom Brave: The Lost Hero as a PS5 game released in North America and Europe on January 30, 2025. Its listing does not, by itself, establish a crash issue or a fix. NIS America’s game page is the publisher source for the game and release information.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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Phantom Brave: The Lost Hero - Deluxe Edition (PS5) | $64.76 | Buy on Amazon |
| 2 |
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Phantom Brave: The Lost Hero Deluxe Edition ITALIAN /PS5 | $53.35 | Buy on Amazon |
| 3 |
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Phantom Brave: The Lost Hero - Limited Edition (PS5) | $134.34 | Buy on Amazon |
| 4 |
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Phantom Brave: The Lost Hero Deluxe Edition GERMAN /PS5 | $62.74 | Buy on Amazon |
| 5 |
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Hero Realms: The Lost Village | $22.30 | Buy on Amazon |
The official publisher-focused information available here does not confirm that NIS America or Nippon Ichi Software has acknowledged a PS5-specific crash problem or issued a patch to correct one. That status is unknown, not proof that no player is affected. No official crash-frequency statistic is established either.
Start with the symptom: startup failure or an in-game crash?
If the game will not start
PlayStation’s troubleshooting page addresses PS5 games that fail to start. Follow its steps in sequence, choosing only those that fit your copy and storage setup. They are general platform guidance, not a confirmed title-specific remedy. See PlayStation’s full game-start troubleshooting instructions for the current details of each operation.
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- Play It Your Way: Create a team of allies from over 50 unit types and send them into battle! How the fight unfolds is limited only by your imagination.
- Phantom Possession: Take on tactical turn-based RPG battles using the Confine system, which allows Phantoms you've befriended to combine with and possess items to battle alongside you!
- Light-hearted Adventure: Marona may be on a quest to save her dear friend Ash, but that doesn’t mean there won’t be fun and new friendships to be found along the way!
- Deluxe Edition includes: Phantom Brave: The Lost Hero game, Digital Soundtrack (download code), Soft Cover Art Book
- If you use a disc: check PlayStation’s disc-related help for the issue you are seeing.
- If the game is on USB extended storage: move its data to the PS5’s internal storage.
- Restart the console.
- Restore licenses. Use PlayStation’s instructions for the console operation.
- Delete and re-download the game. Make sure you can access the account and content needed to download it again before deleting.
- Check for a PS5 system software update and install an available update using PlayStation’s instructions.
- Use Safe Mode to clear the cache and rebuild the database if the earlier steps do not help. Follow PlayStation’s Safe Mode instructions carefully.
- Consider system software reinstallation only as a further step. PlayStation lists it in its guidance; consult the official instructions and understand the implications before proceeding.
If it crashes only after gameplay begins
The PlayStation page is framed around a game that will not start, so it does not establish that each step addresses crashes occurring after gameplay has begun. Restarting, checking for updates, or reinstalling may still be reasonable general troubleshooting, but treat them as attempts rather than verified fixes for an in-game crash. Record when the crash happens—for example, during loading or at a repeatable point in play—so support can distinguish the symptom.
What to do if you see error CE-109573-5
PlayStation describes CE-109573-5 as an error that occurs when starting a PS5 game. Its recommendations are to restart the console, delete and reinstall the game, and, if the problem continues, rebuild the database. Read PlayStation’s CE-109573-5 guidance. The code is general PS5 game-start guidance; it is not identified as unique to Phantom Brave: The Lost Hero.
Rank #2
- Phantom Brave: The Lost Hero Deluxe Edition ITALIAN /PS5
When to contact support
If the crash continues, contact PlayStation Support or the game publisher through its official support channel. Include information that lets support understand and reproduce the problem:
- The exact error code or on-screen message, if one appears.
- A concise description of what happens and when it happens.
- The steps that reproduce the crash, if you can identify them.
- A screenshot or video, if possible.
PlayStation specifically asks users to provide error codes or messages, a detailed description and reproduction steps, and a screenshot or video where possible. Its troubleshooting page says: “If you’re still having issues and need to contact PlayStation Support, use the link at the bottom of this page.” Open that page for the support link and instructions.
Quick Recap
Best Value
Rank #4
- Phantom Brave: The Lost Hero Deluxe Edition GERMAN /PS5
Rank #3
- PLAY IT YOUR WAY - Create a team of allies from over 50 unit types and send them into battle! How the fight unfolds is limited only by your imagination.
- Phantom Possession - Take on tactical turn-based RPG battles using the Confine system, which allows Phantoms you've befriended to combine with and possess items to battle alongside you!
- Light-hearted Adventure - Marona may be on a quest to save her dear friend Ash, but that doesn’t mean there won’t be fun and new friendships to be found along the way!
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
