Yes—some dissatisfied MindsEye buyers were reportedly refunded by PlayStation during the game’s troubled June 2025 launch. That report does not establish a refund for every buyer or a standing exception to Sony’s usual rules. For a current request, the purchase platform, your country, whether you started downloading the game, and whether you believe it is faulty all matter.
What was reported about MindsEye refunds?
On June 24, 2025, Le Monde reported that PlayStation’s online store had agreed to refund dissatisfied MindsEye buyers during the game’s troubled launch period. The report is evidence that refunds were granted or offered at the time; it does not give a verified number of buyers, an approval rate, or complete eligibility criteria.
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
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Perp The Persistence Enhanced Amélioré(e) Anglais PlayStation 5 | $18.18 | Buy on Amazon |
| 2 |
![Overpass 2 [GRA PS5]](https://m.media-amazon.com/images/I/51tlaNq6RQL._SL160_.jpg)
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Overpass 2 [GRA PS5] | $29.48 | Buy on Amazon |
| 3 |
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Merge Games Let's Build a Zoo PS5 | $18.99 | Buy on Amazon |
| 4 |
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RELAYER - PS5 | $39.99 | Buy on Amazon |
It also does not establish that Sony changed its general refund policy or that a MindsEye-specific exception remains available today. PlayStation’s US policy remains the appropriate baseline for US purchases, while an individual support decision may depend on the buyer’s circumstances.
What does PlayStation’s US refund policy say?
Sony’s US PlayStation Store cancellation policy generally allows a game cancellation within 14 days of purchase only if downloading or streaming has not started. The policy states: “Games or add-ons that you have started downloading or streaming are not eligible for a refund unless they are faulty.”
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- PS5 Features include raytracing modes and immersive haptic feedback for DualSense
- Use darkness and cover to avoid being overwhelmed by the ship's deadly new inhabitants
- Seek out the weapon fabricators to increase your firepower as you journey deeper, into the dark and terrifying depths, but beware ammo is limited
- Gather materials & schematics for weapon upgrades and suit customizations with buffs
- Harvest DNA material to improve health, toughness and defensive capabilities.Survive an ever changing labyrinth. Each and every expedition into The Persistence will be disorienting and different.Death is just the beginning. Fatal encounters will result in Zimri's consciousness being uploaded into a new cloned body, ready to try again, with any upgraded stats, suits & weapon schematics kept to aid the next attempt to save the ship
The policy is specific to the US. It notes that additional rights may apply under local law, so buyers elsewhere should check the policy and consumer protections for their country rather than treating the US terms as a worldwide rule. A support request may be needed to apply the policy to a particular purchase.
Where should you request a MindsEye refund?
Start with the store or service where you bought the game. MindsEye’s refund support instructions, updated August 12, 2025, direct buyers to the relevant storefront:
Rank #2
- 30 vehicles official manufacturer, in 3 categories, UTV, ATV, Rock Bouncer
- 5 types of racing, off-road sprint, off-road track, mountain climbing, obstacle course, closed circuit
- Official manufacturers, equipment and sponsors
- A comprehensive career mode with team and calendar management
- Online races for up to 8 players
- PlayStation: Contact PlayStation support. The reported launch-period refunds do not guarantee approval of a new request.
- Steam or Epic Games Store: Request help from the respective store’s support team.
- Build A Rocket Boy Launcher: The support page directs buyers to Xsolla.
Build A Rocket Boy does not handle every platform’s refunds directly; the storefront or payment service responsible for the transaction determines the applicable process.
What to check before contacting support
- Confirm which storefront processed your purchase. The platform’s support route depends on that transaction.
- Check the refund policy for your country and the date of purchase.
- For a US PlayStation purchase, note whether downloading or streaming began and whether you believe the game is faulty; those details are relevant under the stated policy.
- Describe the issue and purchase clearly when contacting the appropriate support team. The available report does not establish a universal eligibility rule for MindsEye refunds.
Which game and release does this cover?
The US PlayStation Store lists MindsEye as a PS5 game with a release date of June 10, 2025. Its listing identifies Build a Rocket Boy Limited as publisher: MindsEye on the US PlayStation Store.
Rank #3
- Build your own zoo with over 500 different animals at your disposal, then splice together over 300,000 different animal combinations
- Keep your animals and your itors happy, with hundreds of buildings, foliage, path and enclosure decorations
- Hire the perfect employees to deal with a variety of life events
- Control everything that happens in your park, from what your animals eat to what eats your animals…
- Decide whether you want to run your Zoo above board... or break the law and pocket the extra cash
In a February 12, 2025 PlayStation.Blog post, Build A Rocket Boy described it as a “narrative-driven, single-player action-adventure thriller” set in the fictional desert city of Redrock. That is the publisher’s description, not an independent assessment of the game: PlayStation.Blog’s MindsEye introduction.
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Rank #4
- Product Brand : REDART
- Products category Name : Cables
- Brand: Activision
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
