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To check which Throne and Liberty characters are on your account, launch the game with the platform account you normally use, accept NC’s Terms and Policies if prompted, and inspect the in-game character list. The Western service moved to NC on November 10, 2026; characters and related data transferred by default unless you opted out before the October 30 deadline.
How do I check my Throne and Liberty characters?
Use the account and platform you normally used to play, then look at the character list in the game. The official transition guidance does not describe a separate public web page for listing characters linked to an account. In other words, start with the game itself rather than trying to find a roster in a general account dashboard.
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One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchThe Western service transition to NC was completed on November 10, 2026. The transition did not make a new public character lookup part of the process: the official instructions direct players to use their platform account, complete NC’s first-login requirements if prompted, and check in-game. If you cannot access the game or expected characters do not appear, NC Customer Service is the current support route for account-specific help.
- Start with your usual platform account. Sign in through the Steam, PlayStation, or Xbox account you used to play before the transition. If you play through NC’s PURPLE platform, use that account and launcher. The platform account matters because cross-play does not mean all platforms share one character roster or progression.
- Install the current game update. The transition required an update on Steam, PlayStation, and Xbox. Xbox players also need the new Throne and Liberty app published by NC. An older Xbox installation alone may not be the current app.
- Complete the first-login prompt. Accept NC’s Terms and Policies if asked. Then open the in-game character list and check for the character or characters you expect. The guidance says the existing platform accounts remain usable, but the NC terms prompt is part of the first login after transition.
- Compare what you see with your transition history. If you did not opt out during the transfer window, the standard migration included your characters and associated account data. If you opted out, character data, progression, and inventory did not transfer.
- If a character is missing, work through the checks below. If it still does not appear and you believe it should have transferred, contact NC Customer Service for help with your account.
These steps follow NC’s service-transition support guidance and the official transition FAQ. The guidance identifies the in-game list as the place to check; it does not establish a public web roster or promise that support can restore data in every case.
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Did my characters transfer to NC?
For players who did not opt out, the official guidance says existing characters and associated account data transferred to NC. The Western service transition was completed on November 10, 2026. Amazon Game Studios no longer operates the game or handles ongoing support; NC is the current operator and support provider.
The migration’s opt-out period ran from August 12 through October 30, 2026. If you took no action during that window, your data transferred as part of the standard migration. If you opted out, your character data, progression, and inventory were not transferred, and you start fresh under NC’s operation. The deadline has passed.
This distinction is central when interpreting a missing roster. A character absent after the transition is not, by itself, proof that the transfer failed: first establish whether you opted out, which platform account you used, and whether you are looking at the correct platform’s progression. Conversely, if you did not opt out and are using the correct platform account, the official transition guidance says eligible existing character and account data transferred. If your expected character is still absent after the access steps, contact NC rather than assuming a different account tool will resolve it.
The transition FAQ lists characters, inventory, progression, entitlements, and account data among the information transferred for eligible players. “Transferred” describes the migration of eligible account data; it does not mean every platform shares one roster, nor does it create a universal account page where all characters are displayed together. Use the in-game character list on the platform associated with the character you expect.
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The opt-out choice also should not be confused with a platform switch. Opting out meant the relevant character data, progression, and inventory were not carried over in the transition. Playing on a different platform is a separate issue governed by the game’s cross-progression arrangements. If you are unsure whether you opted out, the public instructions do not give a separate online roster check for that status; ask NC Customer Service about your account.
What should I check if a character is missing?
Before assuming the character is gone, confirm that you are using the right platform account and have completed the transition steps. Then distinguish a transfer issue from a platform expectation: Steam and PURPLE have cross-progression, while PlayStation and Xbox retain independent progression. If the character remains absent after these checks, NC is the current support provider for the game.
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Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →- Confirm the platform account. Check that you signed in with the same Steam, PlayStation, or Xbox account you used previously. If you used PURPLE, make sure you are using the relevant PURPLE account. A different sign-in is not a reliable way to inspect the character list you expect.
- Make sure you are checking the original platform context. Cross-play allows players on Steam, PlayStation, Xbox, and PURPLE to play together, but that does not make the character progression interchangeable on all four. PlayStation and Xbox progression is independent; do not treat a character’s absence on one of those platforms as evidence that it should automatically appear there.
- Finish NC’s first-login prompt. If the game asks you to accept NC’s Terms and Policies, complete that step before checking the character list. Existing accounts remain usable, but accepting the terms is part of the transition’s first-login instructions.
- Install or update the current game client. All three console/PC platforms named in the FAQ—Steam, PlayStation, and Xbox—had an update to download for the transition. On Xbox, also confirm that you installed the new NC-published Throne and Liberty app, not just an update to an older installation.
- Consider whether you opted out. The opt-out window closed on October 30, 2026. Players who opted out did not transfer characters, progression, or inventory. The official information does not describe a way to reverse that choice after the deadline.
- Contact NC Customer Service if the expected character is still absent. If you did not opt out, have completed the first-login steps, and are checking the relevant platform account, use the current NC support route for account-specific help. Amazon Game Studios no longer operates the game or handles ongoing support.
A public character-lookup page is not part of the official instructions reviewed for this transition. Do not rely on former Amazon account tools as the current way to check your roster; the supported check is in-game, with NC support for account-specific problems. The official support article states: “For all Throne and Liberty support, please contact NC Customer Service.”
When you contact support, describe the platform you normally used and the character that is missing, and explain which transition steps you completed. This gives support the context of the problem without assuming that a particular recovery outcome is guaranteed. Keep the question focused on whether the expected character is associated with your account and what account-specific steps NC recommends.
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Will characters appear across different platforms?
No—not simply because cross-play is available. Cross-play lets players on Steam, PlayStation, Xbox, and PURPLE play together, but it does not mean that every platform shares character progression. Playing alongside someone on another platform and carrying your own character’s progress from one platform to another are different capabilities.
The transition FAQ identifies cross-progression between Steam and PURPLE. PlayStation and Xbox retain independent progression. That means the FAQ supports a Steam–PURPLE progression relationship, but it does not support an assumption that a PlayStation or Xbox character will show up on Steam, PURPLE, or the other console. Check the relevant platform’s in-game character list rather than treating cross-play as proof of a shared roster.
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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsIf you play across platforms, think of the distinction this way: cross-play concerns who can play together; cross-progression concerns where a character’s progress is supported. The official information names Steam and PURPLE for cross-progression and describes PlayStation and Xbox progression as independent. It does not establish a single combined roster for all platforms.
For the exact supported account and progression arrangements, consult the official transition FAQ. If you believe your character is missing from the platform where you originally played, NC Customer Service is the right place to ask about your account.
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Which support service should I use?
Use NC Customer Service for current Throne and Liberty support, including a character or account issue that remains unresolved after checking the game. The transition article identifies NC as the current support provider and says Amazon Game Studios no longer operates the game or handles its support. That makes NC’s support destination the appropriate route for an ongoing issue, not a former Amazon account tool.
The transition information does not provide a separate public character-search service, a guaranteed recovery process, or a promise that a particular missing-character case can be reversed. NC can advise on the individual account issue. If the issue is that you opted out, remember that the transfer window closed on October 30, 2026, and the public guidance says opted-out character data was not transferred; ask NC whether any account-specific option exists rather than assuming the migration can be undone.
Frequently Asked Questions
Can I check my character roster without opening the game?
The official transition instructions describe checking the character list in-game, not a separate public roster lookup. If you cannot access the game or the account, contact NC Customer Service rather than relying on old Amazon account tools.
Where are my Throne and Liberty characters after the NC transition?
Check the in-game character list using the same platform account you normally used. Eligible account data transferred for players who did not opt out; the Western service transition was completed on November 10, 2026. If a character remains absent after you complete the first-login steps, ask NC Customer Service about your account.
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Did my character transfer automatically if I did nothing?
The official transition guidance says that players who took no action during the August 12–October 30, 2026 opt-out window had their data transferred as part of the standard migration. Players who opted out did not transfer their character data, progression, or inventory.
Can NC support check which account has my character?
NC is the current support provider and handles account-specific issues. When you contact support, explain which platform you used and which character is missing so they can advise on your case; the public transition guidance does not promise a particular account-recovery outcome.
What happens if I opted out of the transfer but changed my mind?
The opt-out period ended on October 30, 2026, and opted-out character data was not transferred. The official information does not describe a way to reverse an opt-out, so ask NC Customer Service whether any account-specific option is available.
The Bottom Line
Launch Throne and Liberty on the platform account you normally used, complete NC’s first-login terms prompt if asked, and check the in-game character list. Eligible data transferred unless you opted out by October 30, 2026; Xbox players should use the NC-published app. If the expected character is still missing, contact NC Customer Service.
