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What Nintendo Said About Pokémon Scarlet and Violet’s Performance Issues

Nintendo acknowledged player performance complaints about Pokémon Scarlet and Violet and apologized, while a separate statement addressed tournament technical difficulties.
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Nintendo did not publicly denounce Pokémon Scarlet and Pokémon Violet. The official response was an acknowledgment that players might encounter performance problems, an apology for the inconvenience, and a commitment to work on improvements. A separate Nintendo statement addressed technical difficulties at a Pokémon tournament—not a general diagnosis of the games.

Did Nintendo criticize Pokémon Scarlet and Violet?

Not in the sense of publicly condemning the games. In a December 1, 2022 announcement about the version 1.1.0 update, The Pokémon Company acknowledged performance complaints and apologized to players. Its statement read: “We are aware that players may encounter issues that affect the games’ performance. Our goal is always to give players a positive experience with our games, and we apologize for the inconvenience. We take the feedback from players seriously and are working on improvements to the games.” The Pokémon Company’s update announcement said version 1.1.0 would be released December 2, 2022.

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That was an acknowledgment and apology, not a detailed technical postmortem. The statement did not quantify performance, identify causes, or promise that a particular update would eliminate every problem.

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What did the updates address?

The version 1.1.0 announcement named a specific audio bug: music might not play correctly during battles with the Elite Four and Top Champion. It also noted other selected bug fixes. Later updates added features and addressed additional bugs, but update notes alone do not establish that every reported performance issue was resolved.

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Pokémon Scarlet & Pokémon Violet Double Pack - Nintendo Switch
  • If you purchase either the physical or digital double pack, you will receive a 200 Poké Ball bonus via download codes* that can be entered in the Mystery Gift** feature in your game!
  • The packaged version of the double pack includes 1 physical Pokémon Scarlet game and 1 physical Pokémon Violet game
  • Catch, battle, and train Pokémon in the Paldea Region, a vast land filled with lakes, towering peaks, wastelands, small towns, and sprawling cities
  • Choose either Sprigatito, Fuecoco, or Quaxly, to be your first partner Pokémon before setting off on your journey through Paldea
Update What the official notes say
Version 1.1.0, announced December 1, 2022 The Pokémon Company said the update would release December 2, 2022; it listed a fix for battle music in Elite Four and Top Champion battles, along with other selected bug fixes. It also acknowledged performance issues and apologized. Source.
Version 1.2.0, released February 27, 2023 Nintendo’s update log says it added features and functionality to Pokémon Boxes and fixed bugs affecting game progress, among other updates. Source.
Version 4.0.0, released June 2, 2025 Nintendo says visuals were optimized and frame rate improved when playing on Nintendo Switch 2. These notes specify Switch 2; they do not provide comparative measurements for all hardware. Source.

Nintendo’s support page records these and other updates for the Switch-exclusive games. Its version 4.0.0 note is specifically about play on Nintendo Switch 2; it should not be read as proof of a universal performance fix on every system or for every player. The official update record does not provide a controlled benchmark or current frame-rate measurement.

What did Nintendo say about the tournament problems?

A different issue came up at Nintendo’s 83rd Annual General Meeting of Shareholders in 2023. A shareholder asked about technical difficulties at an official Pokémon Scarlet and Pokémon Violet tournament hosted by The Pokémon Company that May. Nintendo president Shuntaro Furukawa replied, “We are aware of the technical issues you pointed out.”

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  • The World of Pokémon Has Evolved - Pokémon Scarlet and Pokémon Violet offer an open-world experience that only the Pokémon series can deliver—one welcoming even to newcomers to the series.​
  • You can experience a new style of adventure, with a world that you’re free to explore at your leisure and not in an order dictated by the story. You will, of course, journey to hone your skills as a Pokémon Trainer, but many more discoveries and stories await you. Meet a variety of people and Pokémon, and adventure in the world of Pokémon the way you want to.
  • A Deeper Experience with Multiplayer* Gameplay - Pokémon Scarlet and Pokémon Violet allow multiplayer gameplay with up to four players.​ Along with series staples, such as trading and battling Pokémon, you will be able to explore the various locations of the region in these games with other players. You can discover new Pokémon and explore unfamiliar areas with your friends and family, opening the door to an adventure more precious and fun than ever!
  • Meet the characters - As one of the main characters, you’ll set off on your adventure. Your outfit will vary depending on whether you play Pokémon Scarlet or Pokémon Violet. Who knows what kind of story awaits you? For the first time in the series, one of two different professors will appear in your game depending on the version you choose to play.

Furukawa said The Pokémon Company, a Nintendo affiliate, handles Pokémon brand management, including general Pokémon events, and said Nintendo hoped to continue working with it. His response concerned tournament operations; it was not a broader explanation of in-game performance problems. Nintendo’s shareholder-meeting Q&A contains the exchange.

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What the public record does—and does not—establish

  • Established: The Pokémon Company acknowledged that players could encounter performance problems, apologized, and said it was working on improvements.
  • Established: Official update notes document specific bug fixes and a Switch 2-specific visual and frame-rate improvement in version 4.0.0.
  • Not established by these statements: a measured performance result across hardware, a complete fix for all players, or a single cause for the reported problems.
  • Separate matter: Nintendo acknowledged technical difficulties at a tournament and described The Pokémon Company’s role in Pokémon brand management and general events.

Nintendo also reported that Pokémon Scarlet and Pokémon Violet each sold more than 10 million units in their first three days. That is a sales figure, not a quality rating or evidence that performance complaints had been resolved. Nintendo’s shareholder Q&A gives the figure.

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Action meets RPG in this new take on the Pokémon series; Study Pokémon behaviors, sneak up on them, and toss a well-aimed Poké Ball to catch them
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Pokémon Scarlet/Pokémon Violet Expansion Pass: The Hidden Treasure of Area Zero (Retail Version) Standard - Nintendo Switch [Digital Code]
  • Only one code for a Hisuian Zoroark can be used in either the Pokémon Scarlet or Pokémon Violet game. Upon purchase of The Hidden Treasure of Area Zero DLC, an email with your code will be sent to the email address registered to your Nintendo Account. From the in-game menu, go to the Poké Portal, then select Mystery Gift, select Get with Code/Password, and then enter your code.
  • The Mystery Gift option can be found within the Poké Portal menu option in the X menu after you unlock the feature in the Pokémon Scarlet or Pokémon Violet game. (This occurs after about 1 to 1.5 hours of gameplay, though individual gameplay time may vary.) An internet connection and a Nintendo Account is required to redeem the item in game. A Nintendo Switch Online membership is not required. Each item can only be redeemed once.

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