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Why You Can’t Claim FIFA 22 Rewards or Packs in the Companion or Web App

EA retired FIFA 22 online services on November 4, 2024. That means FUT 22 rewards and packs can no longer be claimed through the Companion or Web App.
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You can’t claim FIFA 22 Ultimate Team rewards or open packs through the Companion or Web App because EA retired FIFA 22’s online services and features on November 4, 2024. This is not a routine app or connection problem: reinstalling the app or switching devices cannot restore a retired game service.

Why FIFA 22 rewards and packs are no longer available

The FUT 22 Companion and Web Apps relied on FIFA 22’s online services. EA’s service update set November 4, 2024 as the retirement date for FIFA 22 online services and features. Since then, those apps have not provided access to FIFA 22 Ultimate Team features such as claiming rewards or opening packs.

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The Companion App was created as an interface for FUT 22, not as a permanent archive of a player’s club or rewards. EA announced its Web launch for September 22, 2021, followed by its mobile launch on September 23, 2021. EA also said players would need to log into the full game after October 17, 2021 to continue using the Companion App. Those were launch-era access rules; they do not override the later service retirement.

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Can you recover an unclaimed FUT 22 reward or pack?

EA’s published information establishes that FIFA 22 online services ended, but it does not specify what happened to every individual unclaimed reward or pack. The available guidance does not promise that EA will restore, transfer, refund, or compensate players for unclaimed FUT 22 content. An account-specific outcome would need confirmation from EA.

#1 Best Overall
Electronic Arts- FIFA 22 (PS5)
  • HYPERMOTION GAMEPLAY TECHNOLOGY: Brand new for EA SPORTS FIFA and on next generation consoles, HyperMotion combines two technologies for the first time ever, revolutionising football gameplay
  • GOALKEEPER REWRITE: A brand new goalkeeper system brings a new level of intelligence to the last line of defence, unlocking more reliable shot-stopping and smarter decision-making between the posts. In FIFA 22, goalkeeper positioning personality replicates the different styles of keepers throughout the game - to represent the lightning-fast reflexes of world-class shot stoppers
  • TRUE BALL PHYSICS: Real-world data imported into FIFA 22 takes the game’s ball physics to a new level of realism. Tuned parameters including speed, swerve, air drag, air resistance, ground friction, and rolling friction mean every touch, trap, shot, volley, pass, and dribble will look, move, and fly like the real thing
  • EXPLOSIVE SPRINT: A new gameplay mechanic that changes the dynamic of one-on-one situations, Explosive Sprint gives you more control over acceleration when dribbling or defending. Lure opponents in and choose when to unleash your full speed to get away from the defender as you drive your team forward in attack
  • NEW ATTACKING TACTICS: New Attacking Tactics give you more control over how you want your team to play. Set up your team with different styles in each half of the pitch: keep the ball in your half and explode into attack with fast build up in the opponent’s, play direct from box to box, or line up in your own unique style

Because the service itself has been retired, common app fixes—reinstalling, changing phones, or troubleshooting the network—cannot bring FIFA 22 reward claiming back online.

Does the current EA Web or Companion App support FIFA 22?

No. EA’s current app guidance is for newer EA SPORTS FC titles, not FIFA 22. EA Help listed the Web and Companion Apps as available only for EA SPORTS FC 26 beginning September 17, 2025; its current-year guidance in October 2026 identifies the FC 27 app cycle. Neither offers FIFA 22 access. See EA’s Web and Companion App guidance for the current supported title information.

Rank #2
Sale
FIFA 22 - Xbox Series X
  • HyperMotion gameplay technology elevates every match across every mode.
  • Advanced full-team mocap data and machine learning heighten gameplay.
  • Live out your dreams as you create and manage your custom club in career mode.
  • Volta Football returns with more flair all over the pitch and new ways to express your style.
  • Build your dream squad and compete in FIFA Ultimate Team.

If you mean a current EA SPORTS FC reward

EA’s missing-rewards guidance applies to eligible EA SPORTS FC content, not to FIFA 22. For a current FC reward, confirm that you are using the right game, account, and platform, then follow EA’s missing-rewards troubleshooting steps. EA says eligible FC content may take up to 24 hours to appear. That waiting period is not a recovery window for FIFA 22 rewards.

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FIFA 22 app and service dates

Date What happened
September 22, 2021 EA SPORTS announced the FUT 22 Companion App launch on the Web.
September 23, 2021 The FUT 22 Companion App launched on mobile.
October 17, 2021 EA’s stated latest date to use the Companion App without logging into the full game.
November 12, 2021 EA’s deadline for redeeming FUT 22 pre-season rewards by logging into FUT 22.
November 4, 2024 EA retired FIFA 22 online services and features.
September 17, 2025 EA Help listed the Web and Companion Apps as available only for EA SPORTS FC 26.

The historical app and reward dates come from EA SPORTS’ FIFA 22 Ultimate Team launch update; service retirement and current app availability are documented by Electronic Arts and EA Help.

Quick Recap

Bestseller No. 1
SaleBestseller No. 2
FIFA 22 - Xbox Series X
FIFA 22 - Xbox Series X
HyperMotion gameplay technology elevates every match across every mode.; Advanced full-team mocap data and machine learning heighten gameplay.
$8.87
Bestseller No. 3
Bestseller No. 4
Bestseller No. 5
FIFA 23 Legacy Edition - Nintendo Switch
FIFA 23 Legacy Edition - Nintendo Switch
Featuring the latest kits, clubs, and squads from some of the top leagues of the world; Updated visual identity and a refreshed broadcast overlay package
$64.09
Best Value
FIFA 23 Legacy Edition - Nintendo Switch
  • Featuring the latest kits, clubs, and squads from some of the top leagues of the world
  • Updated visual identity and a refreshed broadcast overlay package
  • Now includes top women’s club teams and some of the world’s most famous stadiums, including brand new ones
  • Gameplay features and modes will have parity with FIFA 22 on Nintendo Switch without any new significant enhancements
Rank #4
FIFA 22 (Xbox Series X)
  • HYPERMOTION GAMEPLAY TECHNOLOGY: Brand new for EA SPORTS FIFA and on next generation consoles, HyperMotion combines two technologies for the first time ever, revolutionising football gameplay
  • EXPLOSIVE SPRINT: A new gameplay mechanic that changes the dynamic of one-on-one situations, Explosive Sprint gives you more control over acceleration when dribbling or defending. Lure opponents in and choose when to unleash your full speed to get away from the defender as you drive your team forward in attack
  • NEW ATTACKING TACTICS: New Attacking Tactics give you more control over how you want your team to play. Set up your team with different styles in each half of the pitch: keep the ball in your half and explode into attack with fast build up in the opponent’s, play direct from box to box, or line up in your own unique style.New ICONS - Mix today’s biggest stars with FUT ICONS: the greatest players to ever play the game.
  • International products have separate terms, are sold from abroad and may differ from local products, including fit, age ratings, and language of product, labeling or instructions.
Rank #3
Electronic Arts FIFA 22 (PS4)
  • GOALKEEPER REWRITE: A brand new goalkeeper system brings a new level of intelligence to the last line of defence, unlocking more reliable shot-stopping and smarter decision-making between the posts. In FIFA 22, goalkeeper positioning personality replicates the different styles of keepers throughout the game - to represent the lightning-fast reflexes of world-class shot stoppers
  • TRUE BALL PHYSICS: Real-world data imported into FIFA 22 takes the game’s ball physics to a new level of realism. Tuned parameters including speed, swerve, air drag, air resistance, ground friction, and rolling friction mean every touch, trap, shot, volley, pass, and dribble will look, move, and fly like the real thing
  • EXPLOSIVE SPRINT: A new gameplay mechanic that changes the dynamic of one-on-one situations, Explosive Sprint gives you more control over acceleration when dribbling or defending. Lure opponents in and choose when to unleash your full speed to get away from the defender as you drive your team forward in attack
  • NEW ATTACKING TACTICS: New Attacking Tactics give you more control over how you want your team to play. Set up your team with different styles in each half of the pitch: keep the ball in your half and explode into attack with fast build up in the opponent’s, play direct from box to box, or line up in your own unique style
  • New ICONS - Mix today’s biggest stars with FUT ICONS: the greatest players to ever play the game. Wayne Rooney, Robin van Persie, Iker Casillas, and Cafu join over 100 of football’s all-time giants including Pele, Maradona, Cruyff, Ronaldo Nazário, Zidane, Beckham, and more in FUT 22

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