Outdated Drivers Are Slowing You Down
One free scan finds every outdated or missing driver and matches the right update for your exact hardware.Free scan · exact hardware matchPC Slower Than It Used to Be?
A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11The only stat reset Blizzard has officially explained is a launch-era console bug from October 2022. It made console-specific Career Profile stats reset after console matches because the system built them from the PC stats pool instead of the console pool. Blizzard said a fix was deployed for later console matches, but match statistics from October 4 through October 18, 2022 could not be recovered. If your stats disappeared recently rather than in that window, the 2022 bug is unlikely to be the explanation. Newer player reports describe profile display and aggregation problems that Blizzard has not confirmed as a current defect.
What Blizzard confirmed in 2022
On October 22, 2022, the Overwatch account posted in the official forums that it had found a bug resetting console-specific Career Profile stats whenever players played on console. The explanation given was specific:
“This bug was due to the statistics data initially using any PC pool stats to build on instead of console pool stats, even if a player does not play on the PC platform.” (Overwatch, Blizzard Entertainment, Addressing Career Profile Stats for Console Players, October 22, 2022)
The post said future console matches would store statistics correctly. It is the only official source in this topic that names a cause for a reset, so it is the reference point for any claim about why stats disappeared.
Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problems#1 Best Overall
- The next-generation optical HERO sensor delivers incredible performance and up to 10x the power efficiency over previous generations, with 400 IPS precision and up to 12,000 DPI sensitivity
- Ultra-fast LIGHTSPEED wireless technology gives you a lag-free gaming experience, delivering incredible responsiveness and reliability with 1 ms report rate for competition-level performance
- G305 wireless mouse boasts an incredible 250 hours of continuous gameplay on just 1 AA battery; switch to Endurance mode via Logitech G HUB software and extend battery life up to 9 months
- Wireless does not have to mean heavy, G305 lightweight mouse provides high maneuverability coming in at only 3.4 oz thanks to efficient lightweight mechanical design and ultra-efficient battery usage
- The durable, compact design with built-in nano receiver storage makes G305 not just a great portable desktop mouse, but also a great laptop travel companion, use with a gaming laptop and play anywhere
Which matches were lost
Blizzard identified console-specific matches played from October 4 through October 18, 2022 as the affected period. For those matches, the post said the following data was lost and could not be recovered:
- Win record
- Eliminations
- Damage and healing
- Averages and all-time bests built from those matches
Because the data was not recoverable, those matches do not appear in the current Career Profile. Blizzard also said that ongoing modes such as Quick Play and the Competitive Season in progress at that time would not reflect stats lost in the launch-window matches. The post said Blizzard was working to restore pre-Overwatch 2 stats to affected console accounts, but it did not publish an account-by-account restoration report. Anyone checking a current profile should treat the restoration as unconfirmed for their own account.
Rank #2
- Wireless for Boundless Winning - Cables truly will affect your detailed battle reaction, Redragon M810 pro wireless gaming mouse with 2.4Ghz nano receiver offers you the purest mouse moving experience and hype your KDA rise again.
- Adjustable DPI to 10000 - Geared with 5 on-board DPI levels (500/1000/2000/3000/10000) which allow your mouse movements to be registered to each pinpoint location. 5 DPI levels are free to DIY with software, for gamers to switch swiftly in game.
- Easy Keybinding with Macro - All 8 programmable buttons are all editable with customizable tactical keybinds in whatever game or work you are engaging. 1 rapid fire + 2 side macro buttons offer you a better gaming and working experience.
- Ultra Long-lasting Core - Equipped with the PAW3325 Optical Pixart sensor, the mouse consumption is further optimized with 1000Hz Polling Rate in dual mode. Rechargeable battery keeps the mouse working up to 45 hours at maximum (eco-mode).
- Adjustable True Color - With Redragon Pro driver, DIY endless style like dynamic streaming, breathing, waving. The game closely linked with various lighting modes makes your room full of competitive vibe.
What the 2022 bug did not touch
The same announcement set the limits of the problem. According to Blizzard, the following were not affected:
- PC-pool stats, which the bug did not alter
- Current console skill tier and division
- Hidden matchmaking rating
- Previously earned heroes and cosmetic items
- Currency and Battle Pass progress
- Competitive Play qualification
These limits describe the 2022 incident only. They do not rule out a separate problem on an individual account.
Recommended Free Tools
Rank #3
- PowerPlay wireless charging: Never worry about your battery life again. Add the power play wireless charging system to keep your G502 Lightspeed Wireless Mouse and other compatible G mice charged while at rest and at play. Powerplay wireless charging system sold separately
- Light speed wireless gaming mouse: Exclusive Logitech G ultra-fast wireless technology used by Pro gamers in competitions worldwide
- Hero 25K sensor through a software update from G HUB, this upgrade is free to all players: Our most advanced, with 1:1 tracking, 400plus ips, and 100 - 25,600 max dpi sensitivity plus zero smoothing, filtering, or acceleration
- 11 customizable buttons and hyper fast scroll wheel: Assign custom macro and shortcut commands to the buttons for each game with Logitech G hub software. Use hyper fast scrolling to rapidly review menus, long web pages and more
- Note: In case of Wireless mouse, the USB receiver will be provided inside or along with the mouse
Why stats look wrong today
Players have continued to report Career Profile problems since 2022. Those reports are useful for recognizing symptoms, but none of them is an official confirmation of a current widespread cause or a guaranteed fix. The table below sets out what each source establishes.
| Symptom | Where it was reported | Status |
|---|---|---|
| Console stats reset after console matches, for matches played October 4–18, 2022 | Blizzard’s October 22, 2022 post | Confirmed by Blizzard; matches described as unrecoverable |
| Merged PC and PlayStation account shows console play in Career Profile but does not add PC playtime and some other stats | Overwatch Forums, “Career Profile Stats Not Updating Correctly,” January 4, 2026, with replies in March 2026 | User report; replies suggested some stats appeared on Blizzard’s profile page but not in-game; no confirmed cause or prevalence |
| Career peak not reflected in current Competitive stats | Overwatch Forums, “Career Profile not tracking stats correctly,” July 29, 2025 | User report; no official confirmation |
| Playtime changes and duplicated mode entries on console | Reply in the same thread, September 2025 | User report; no official confirmation |
Merged accounts and launch-era guidance
Blizzard’s Overwatch 2 Known Issues post from October 25, 2022 listed console Career Profile updating as a known issue. In the context of account-transfer problems, it advised players who had played on multiple platforms to complete an account merge and log in again. That advice is dated to the launch period and was not presented as a fix for a stat-display problem that appears years later. Do not treat it as a general repair.
Rank #4
- Designed With Pros, Engineered to Win: Designed alongside the world’s best esports athletes, the Logitech G PRO X2 SUPERSTRIKE wireless gaming mouse delivers the fastest, fully customizable click
- Dominate with industry-leading speed: 30 ms faster clicks for peak performance in every esports match and deep customization with 10-level actuation points and 5-level rapid trigger reset
- Haptic Feedback: This breakthrough haptic gaming mouse with Haptic Inductive Trigger System (HITS) gives real-time feedback for an unmatched immersive experience for any game scenario or play style
- Precision from Within: The HERO 2 sensor in this PC gaming mouse delivers tracking at over 888 IPS, 88 g-force, and up to 44,000 DPI — ensuring the pinpoint accuracy that champions rely on for every play
- Play Longer : With 60-90 hours battery life and LIGHTSPEED Wireless, this rechargeable gaming mouse(with included USB-A to USB-C cable) delivers lag-free 8 kHz polling for uninterrupted focus
A troubleshooting checklist for a current problem
These steps help you sort a stats complaint into the category it belongs to. They gather information for a report to Blizzard Support; they do not repair the profile.
- Note the platform you played on. Check whether your account is merged across PC and console, because the merged-account reports above all involved that setup.
- Check the dates of the missing matches. If they fall between October 4 and October 18, 2022, they match the confirmed launch-window loss, and Blizzard has said they cannot be recovered.
- Define the scope. Decide whether the problem affects one hero, one mode, one season, or the entire Career Profile. A single-mode gap points to a different cause than a profile-wide one.
- Compare what you see in game with the Career Profile on Blizzard’s website. The January 2026 reports describe a gap between the two, so a difference between them is worth recording.
- Write down the exact numbers you expected and what you see, with dates and the platform, before you contact support.
- Contact Blizzard Support with those details and ask whether your account has a known data issue. Do not unlink or re-merge your accounts, and do not expect a restart to restore stats, since no official source supports either step as a fix for a current problem.
The verdict
The confirmed explanation for a stats reset is the October 2022 console bug. It is a documented, dated incident with a stated, unrecoverable loss window. Missing stats outside that window have not been officially explained, and the public reports describing them are individual observations. For those cases, the most accurate next step is to document the symptom and ask Blizzard Support about your account.
The Tool Desk
Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Best Value
- Next-gen 12,000 DPI HERO optical sensor delivers unrivaled gaming performance, accuracy and power efficiency
- Advanced LIGHTSPEED wireless gaming mouse for super-fast 1 ms response time and faster than wired performance
- Ultra-long battery life gives you up to 250 hours of continuous gaming on a single AA battery
- Lightweight mechanical design and classic shape for maximum maneuverability, durability and comfort
- Compact, portable design with convenient built-in storage for included USB wireless receiver
Sources: Overwatch Forums, October 22, 2022; Overwatch 2 Known Issues, October 25, 2022; Career Profile not tracking stats correctly, July 29, 2025; Career Profile Stats Not Updating Correctly, January 4, 2026.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
